Simpósio Brasileiro de Comunicação em Enfermagem
SIBRACEN

Resumo

On the basis of the perception of paternalistic, authoritarian and vertical relations between health professionals and customers, we made a more thorough theoretical study about the ethics and client rights issues in day-by-day nursing, supported by authors who have been approaching these subjects from different angles. In this text, we specifically approach the importance of communication and the exchange of knowledge as an instrument for reducing the asymmetrical relations between the health professionals and the clients.

Palavras-chave : communication; ethics; customer right.