Simposio Brasileño de Comunicación en Enfermaria
SIBRACEN

Resumen

MAZZAIA, Maria Cristina. The nursing workers’s verbal and non-verbal communication and implications for the quality of sputum specimens for diagnosing pulmonary tuberculosis. In Anales del 8. Simposio Brasileño de Comunicación en Enfermaria, 2002, San Pablo (SP, Brasil) [online]. 2002 [citado 23 Abril 2024]. Disponible en: <http://www.proceedings.scielo.br/scielo.php?script=sci_arttext&pid=MSC0000000052002000200002&lng=es&nrm=iso> .

In Brazil, direct bacilloscopy of the sputum continues being a priority measure recommended by the PNCT (National Tuberculosis Control Program) from the Brazilian Ministry of Health for pulmonary tuberculosis diagnosis, due to being a fast, safe and cheap method. As a sequence of previous studies, this research aims to identify aspects of nursing workers` verbal and non-verbal communication when they orient the patient for obtaining the sputum specimen, using non experimental research in the form of a descriptive study by means of qualitative analysis recourses. For this purpose, an observation script was elaborated, which contained verbal and non-verbal communication items. Participant observation was used for data collection. The results of this study show that nursing workers do not use interpersonal skills during care, which makes the development of PNCT actions more difficult.

Palabras llave : interpersonal skills; sputum specimens; orientation.